Warwick House Medical Centre
Upper Holway Road, Taunton TA1 2QA
| Telephone | 01823 282147 |
| Fax: | 01823 338181 |
Dr. Siân Hanson
Dr. Andrew Perry
Dr. Andrew Paisley
Dr. Shura Ashworth
Dr. Simon Hammerton
Dr. Lorrie Symons
Dr. Lavinia Murray
| Open | Monday - Friday 8.00am - 6.30pm |
Out of hours emergency calls telephone NHS Direct on 0845 408 8000
Prescriptions
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Where to find us
Welcome to our Practice
|
Warwick House Medical Centre is an NHS General Practice offering the General
Medical Services covered by the NHS and some
private services.
We are a practice of seven doctors (each working part time) plus nurses, health
visitors and midwife and we aim to provide a high standard of care in a relaxed
and friendly atmosphere. We believe we have an efficient, dedicated and
hard-working team who are easily approachable and enjoy their work.
Since 1st April 2004 (when the NHS contract for General Practitioners
changed) you are no longer registered with an individual doctor but with the
practice. You are free to see whichever doctor you wish but as each of the
doctors works on a part time basis, you may find that you can see some doctors
more quickly than others. Our practice is fully computerised and paperless, so
that every doctor is able to access your detailed records immediately. In the
interests of continuity, however, you may prefer to see the same doctor during
each bout of the same illness, although this is not essential.
Within the Medical Centre the doctors are keen to work alongside
complementary medical practitioners to extend and improve the health care
available to you.
| Telephone |
01823 282147 | for appointments, enquiries, and emergencies during office hours |
|
0845 408 8000 | for out of hours emergency calls. |
|
01823 447370 | for the Health Visitors. |
|
01823 285404 | for the District Nurses. |
Appointments
Appointments can be made by telephoning or calling at Warwick House. Each day a few
appointments are set aside for urgent problems. In this way we hope to be able to see
everybody promptly. As all of our doctors are part time and work on different days,
you may find that on any particular day, you can be seen more quickly by one doctor than another.
We operate an extensive computer system, which holds all of your detailed records,
so any doctor will be able to access your records on any occasion.
However, for the sake of continuity, you may feel that it is better
to wait a little longer to see the same doctor again if you are returning for an
additional consultation regarding the same bout of illness.
Although we run an appointments system, some appointments do overrun and delays do sometimes occur.
We appreciate that this may cause inconvenience at times.
Please be patient; you may require the extra time one day!
Appointment times generally follow the published schedule, but may vary with holiday cover.
Appointments are precious and patients who do not arrive for their appointment
waste an opportunity which others could have used. If you are unable to keep your appointment
please let us know, so that another patient can be seen.
Home Visits
If you are too ill to come to the medical centre you will need to arrange a home visit, please try to telephone
between 9:00 - 10.30a.m. This helps us to plan our rounds. Details will be taken by one of our
receptionists.
Emergencies
One of the effects of the new contract between General Practitioners and the NHS which came into force on 1st April 2004 is a change of responsibility for the out of hours service.
Telephone Enquiries
Each doctor has a contact time every day when you may speak to them on the
telephone for advice. Please telephone early in the day for details of the contact time. Often
the receptionist can help with queries, and save the doctor's time.
Laboratory results
Laboratory results are received by the practice at 2.00 every afternoon.
If you simply want test results telephone after 2.0 p.m. and the receptionist may have a message for you.
Confidentiality
Every contact with a doctor is confidential, The information which results is held on our computer
and is your information which will be released only with your consent. For more information see our confidentiality policy.
In order to avoid mistakes, repeat prescriptions must be requested in writing, in the case of multiple item prescription forms,
clearly indicating which items you wish to be prescribed again. We no longer operate a telephone service for repeat prescriptions
Please either post, fax (338181) or hand in your request for a prescription at the reception counter.
All requests will be dealt with within 48 hours by the surgery. If you require your prescription to be
dispensed by the chemist please allow longer.
We do have a secure mechanism for requesting prescriptions over the Internet using a username and password mechanism.
This facility needs to be switched on for each patient who requests it; if you are interested please ask at reception,
or ask your doctor.
Private services
Some medical services are not covered by the NHS, for example; insurance reports, reports for solicitors,
for these services we have a schedule of fees
Doctors' appointment times. |
|
| Dr Ashworth |
|---|
| Monday | 8.40-11.10am | 3.00-5.00pm |
| Wednesday | 8.40-11.10am | 3.00-5.00pm |
| Thursday | 8.40-11.10am |
| Dr Ashworth also offers an extra clinic from 12.30 to 1.30 once a week.
Days change according to other duties. |
|
| Dr Hammerton |
|---|
| Monday | 8.30-11.00am | 3.50-5.50pm |
| Wednesday | 8.30-11.00am | 3.50-5.50pm |
| Thursday | 9.00am Vasectomy Clinic | 3.50-5.50pm |
| Friday | 8.30-11.00am | 3.00-5.00pm |
|
| Dr.Hanson |
|---|
| Tuesday | 8.40-11.10am | 3.00-5.00pm |
| Wednesday | 8.40-11.10am |
|
| Friday | 8.40-11.10am | |
|
| Dr. Paisley |
|---|
| Monday | 8.50-11.20am | 3.00-5.00pm |
| Tuesday | 8.50-11.20am |
| Wednesday | 8.40-11.10am | 3.30-5.30pm |
| Friday | 9.00-11.30am
|
|
| Dr Perry |
|---|
| Monday | 9.00-11.30am | | |
| Tuesday | 9.00-11.30am | 4.00-6.00pm |
| Thursday | 9.00-11.30am | 4.00-6.00pm |
| Friday | 9.00-11.30am |
|
Dr Perry also offers an extra clinic from 1.00 to 2.00 once a week.
These are usually on Tuesdays or Thursdays, but days change according to other duties.
|
|
| Dr Symons |
|---|
| Tuesday | 8.40-11.40am | |
| Thursday | 8.40-11.40am | |
| Friday | 8.40-11.40am | |
Doctors offer additional
appointments at busy periods or when a Partner is away, and may be available at other times
to see you. Please ask the receptionist for details.
Appointments for these clinics should be made at reception.
Family planning services
Family planning nurses are available by appointment every
afternoon and some mornings. We provide a full range of contraceptive methods including the pill, diaphragm/cap, IUCD, implants, condoms, injectable and natural family planning together with the following: - Confidential service for under 16's - Emergency contraception (effective for up to 5 days after unprotected intercourse) - Pregnancy testing - Referral for abortion (and counselling) - Advice on safer sex.
Ante-natal clinic
The Midwife and Health Visitor hold evening parentcraft classes at
Warwick House and the doctors see ante-natal patients in their normal surgeries. Please ask
for details for the evening parentcraft classes.
Family Health Clinics
To have your baby weighed or to discuss your family health please ring the surgery to book an appointment with the Health Visitor on Tuesday or Wednesday mornings 9.30 am to 11.30am.
If these clinic times are inconvenient, please phone your Health Visitor to book another appointments - Telephone number 447 370.
The Health Visitors are available to give telephone advice. Leave a message on the answerphone and a Health Visitor will return your call.
Child Development Checks
The Health Visitors and doctors organise regular checks for children under 5 years old. Appointments are sent through the post. All children are seen at 6 weeks, 7 months, 2 years and a preschool check.
Child immunisation clinic
This is held on Wednesdays and appointments are sent in
the post. It is vital that your child keeps these appointments - please contact Nurse Rebecca Parry if there
are any problems and she can arrange an alternative time for you.
Well woman service
This includes cervical smears and breast examination and is
available by appointment with the nurse.
Well person checks
This is a health promotion service with special advice on avoiding
heart disease. Patients may book appointments through reception.
Menopause advice
For individual advice make an appointment with one of the doctors.
Diabetic clinic
Our diabetic nurse, Elaine Bagwell organises this monthly.
Asthma clinic
Nurse Rebecca Parry holds an asthma clinics every week and anyone may make their own appointment
at the clinic. We aim to help all people with asthma become symptom free.
Vasectomies
Vasectomies are available at Warwick
House. Please ask at reception for details.
Minor surgery sessions
To avoid you having to go to the hospital the doctors
perform many small operations at Warwick House. See your own doctor first.
New patient check-up
New patients are invited to meet the doctor with whom they
have registered and have a routine examination.
Travel clinic and Yellow fever vaccination centre
We offer a comprehensive advisory and
vaccination service for overseas travellers.
Practice nurses
Rebecca Parry (Lead Nurse), Elaine Bagwell, Caroline Parkin and Laura Davies (HCA).
Our practice nurses work in the medical centre every day.Their duties include:-
- dressing wounds and injuries
- immunisations and injections
- ear syringing
- Checking blood pressure, weight, urine etc.
- Taking blood tests
- New patient checks
- dietary advice
- smear tests
- general health questions.
Our practice nurses also run several of the clinics as detailed earlier. Their special interests
are:-
- Rebecca Parry - Asthma, Travel vaccinations, Vasectomy Counselling, Children's Immunisations.
- Elaine Bagwell - Diabetes, Travel vaccinations
- Caroline Parkin - Children's Immunisations
- Laura Davies - General Nursing and Phlebotomy
Community nurses
Our community nursing team are employed by the Health Authority to visit patients confined to home. They liaise closely with the Doctors to provide and co-ordinate nursing and medical care following discharge from hospital and for those with prolonged illness.
Community Midwife
Helen Young.
Helen holds weekly ante-natal clinics in Warwick House
and co-ordinates parentcraft classes. She also visits patients at home when necessary for
both ante-natal and post-natal care.
Health visitors
Kay Foxton
Our health visitors specialise in the care of mothers, babies and preschool children.
They are at Warwick House every day during the week and can be telephoned on 447370.
Counselling
Appointments are made by
referral from the doctors for counselling and stress management problems.
Physiotherapist
Appointments are made by referral from the doctors.
Dietician
Appointments are made by referral from the Doctors for those patients who need
dietary advice as an adjunct to their medical care.
Carer Support Worker
Liz Pooley.
Provides advice and support, including benefits available to those people who look
after someone with significant disabilities at home. She is based at Warwick House on Tuesdays, Thursdays and Fridays
and may be contacted direct on 354 167
The Doctors and Practice Staff |
|
The doctors work as part of a team in which all members have an important role to play. Ask
the receptionist who can help you best with a particular problem: all team members offer
complete confidentiality.
| Partners |
| Dr. Siân Hanson | Female | MBBS London 1985 | DRCOG MRCGP DFFP |
| Dr. Andrew Perry | Male | MBBS London 1985 | DRCOG MRCGP DCH |
|
Dr. Andrew Paisley | Male | MBChB Bristol 1988 | BSc MRCGP PHD DFFP |
| Dr. Shura Ashworth | Female | MBBS London 1990 | DRCOG MRCGP DFFP |
| Dr. Simon Hammerton | Male | MBBS London 1993 | MA DCH DRCOG MRCGP DFFP |
| Dr. Lorrie Symons | Female | BM BS Nottingham 1989 | BMedSci MRCGP DRCOG DFFP |
|
| Retained Doctor |
| Dr. Lavinia Murray | Female | MBBS London 1996 | BA MRCGP DRCOG |
All Doctors are registered to provide: - General Medical Services - Maternity Care
- Family Planning Services - Child Development Checks -
Minor Surgery.
| PRACTICE MANAGER | Jo Haxby |
| OFFICE MANAGER | Jane Watts |
| CLINICAL PERFORMANCE MANAGER | Sam Sweeting |
| BOOKKEEPER | Pam Cockram |
| MEDICAL SECRETARY | Stephanie Sampson |
| HEALTH RECORDS ASSISTANT | Ann Matthews |
SENIOR RECEPTIONIST Carol Board
RECEPTIONISTS Linda Boobier, Helen Board, Sue Kerr, Kirsty Blow and Lesley Fox.
Your first point of contact will usually be one of our Receptionists. They are available to help
with enquiries and to make appointments and are important in the smooth running of the
practice. We believe they carry out a difficult job very well, and you can rely on them to do
their best to help you and to maintain complete confidentiality.
Disabled patients
Warwick House has suitable access and toilet facilities for the
disabled.
Parking.
There is a large car park at the rear of Warwick House for the use of patients and visitors to the Chemist.
Chemist
Alliance Boots run the chemist shop in the adjacent building. They provide a
helpful and efficient pharmacy for your prescriptions although you are not obliged to use them.
Medical students and research
The doctors in Warwick House provide teaching for
medical students from Bristol University. Currently a student is attached to the practice once a
year for two weeks. They sit in with a doctor during appointments. The receptionist will
inform you if this is the case, so you may have the opportunity to see the doctor alone if you
so wish.
Confidentiality
Every contact with a doctor is confidential, it is your information and will be released
only with your consent. For more information see our confidentiality policy.
Private services
Some medical services are not covered by the NHS, for example; insurance reports, solicitors'
reports, for these services we have a schedule of fees
Complaints, compliments and suggestions
If you have any complaints, compliments or suggestions concerning the
practice or your care please tell us. There is a suggestion box in the Waiting Room. Your
comments are essential to ensure that we give you the best possible care. We have a practice
complaints procedure and a leaflet explaining this is available on request from Stephanie Sampson, the
Medical Secretary.
Complementary Practitioners and private clinics |
|
We believe there is a place in general practice for other practitioners to work alongside the
medical team. We have therefore invited selected complementary practitioners to share our facilities.
Unfortunately at the present time they are unable to provide free health care under the NHS.
You are however entitled to see any of the practitioners for a free ten minute session to
give more information before deciding upon a formal consultation.
The following practitioners are available either by referral from a doctor or by direct
appointment.
| Acupuncture & Chinese Herbs; | Rosemary Norton |
| Osteopathy; | Jackie Walsh |
Private clinic
Warwick House Medical Aesthetics; botox® clinic, Dr Simon Hammerton and Dr Sian Hanson