Online Services

Online Services

You can find out about the GP online services from this page.  Click on links below to get started.

NHS App

The NHS App is a new way for patients to connect to the surgery and other NHS services. For example, you can:

  • A – Z symptom checker
  • Find out what to do when you need help urgently
  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Manage your pharmacy nomination
  • Securely view your GP medical record
  • Review your organ donor decision
  • Choose how the NHS uses your data

Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

When you register in the app, there will be a series of checks to confirm your identity. You WILL NOT have to go into your surgery to register if you have a passport or photo card driving licence. If you already use patient access, you can easily find your account linkage key – instructions can be downloaded below.

You can choose to log in using fingerprint recognition, facial recognition or username and password of your choice.

You can now also access NHS App services from the browser on your desktop or laptop computer.

If you want to get to access to part of your medical record online please download the NHS app and self register.

How to register for the NHS App

There is more information about the NHS App available from NHS App help and support – NHS (www.nhs.uk).

There are online tutorials which show you what it is like to install and register for the NHS App. These can be found here:

How to register with the NHS app – YouTube

A Beginners’ Guide to downloading the NHS App on your iPhone – YouTube

Patient Access

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • Book and Cancel appointments
  • Order repeat prescriptions
  • Manage your pharmacy nomination
  • Get health advice leaflets and videos
  • View your GP medical record

You will a unique ID and password to create an account. Please download the application form for access to online services here

Alternatively you van pick up a form next time you visit the surgery.

 You will be asked for proof of identify, i.e. a passport, driving licence or proof of address or we may be able to check your identity over the phone.

Patient access is also available to use as an app. Click on the links below to download to your device.

You can still contact the Practice by phone, this is just another option, which other patients have found is more convenient and saves them time. More information, including “how to” leaflets and videos of patients explaining why they are using GP online services are available at www.nhs.uk/gponlineservices

Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

Access to medical records online

You can request access to parts of your medical record using this form

Please complete and return the form together with a copy of your photo ID to the practice by email to [email protected]

Once we have received your form we will review your record and contact you in order to carry out some identity checks. This is part of the security measures to keep your records safe. If you are already set up with the NHS App or Patient Access you won’t need to do anything else – you will be able to view these parts of your record next time you login to use these services.

If you are not set up with Patient Access or the NHS App then please register to use these services. If you wish to use Patient Access we can post or email your Linkage key and codes to you as they are required for registration. Alternatively you can register for the NHS App with your photo identity documents at home today. 

Advantages of being able to view parts of your medical record online

  • You can securely view your test results without needing to call your GP practice
  • Can follow test results over time to see any trends or patterns if you have repeated tests
  • View your immunisation history – may be required for some job applications or to check the dates for flu or Covid vaccinations
  • See medication you are using – may be asked about this at other appointments

Proxy Access or Linked Profiles

You can now request to act as a proxy for children, relatives and dependents that you care for who are patients at Warwick House Medical Practice using Patient Access or the NHS App. This could be a family member, like an elderly parent or young child, who cannot order their medications themselves. You can easily switch between linked profiles on the NHS App if you have proxy access for someone.

Proxy access enables a parent, family member or carer to act on behalf of the patients with their access tailored accordingly. The proxy feature includes appointment booking, repeat medication requests, and, where applicable, access to medical records.

For children under 11 parents or authorised carers should complete a proxy access form. This access becomes restricted to appointment booking and repeat medication requests for minors aged 11-16 and then the rights are automatically switched off when the child reaches 16.  

Please complete the “Consent to proxy access to GP online services” form which is available to download below.

You will need to return your completed and signed form to the practice with the required ID documents for both the patient and their appointed proxy. The information leaflet the form refers to is available to download and read here .

 

 

Download the NHS app to order prescriptions, check test results and obtain evidence of your Covid Vaccination status NHS App – NHS (www.nhs.uk)