We hope that you receive the service you need for your care. If not, most problems can be sorted out quickly and easily, often at the time that they arise with the person concerned and this should be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint for investigation, you should do so preferably in writing as soon as possible after the even and ideally within a few days as this helps us to establish what happened more easily. It is helpful if you can explain what happened, why you are dissatisfied and what outcome you are seeking.
You can complain about your own care but due to confidentiality, you are unable to complain about someone else’s treatment without their written authority.
We will investigate the complaint and provide our response to the issues raised usually within 20 working days. When looking into a complaint we will attempt to see what happened and why, to see if there is something we can learn from.
Our response will include details of our investigation and outcome, and also your right to escalate the matter further if you remain dissatisfied with our response.
For further information, please download our complaints leaflet:
Your comments are essential to ensure that we give you the best possible care. We welcome your feed back. You can give us feedback in a variety of ways:
1: via the ‘Friends & Family’ Test form:
2: Using a suggestion form, available to download here: suggestion form or from the leaflet rack in the main waiting room. Please place these in our post box.
3: via email from the ‘contact us’ page on this website.